Something Off? We Got You.

Order help

Where's my order?

Your confirmation email has an order number and a link to your order page. Pickup orders are ready within the window listed on the confirmation — we email again when it's actually waiting for you at the taproom. Shipped orders include a tracking number from UPS or GLS once the carrier picks it up.

I need to change or cancel my order

Email us at support@ghosttownbrewing.com with your order number as soon as you can. Kitchen (food) orders may already be prepped, and shipped orders that have left the taproom can't be recalled — but we'll help however we can.

Refunds

If something's wrong with your order — wrong item, damaged in transit, missing — email us within 7 days of pickup or delivery. Include your order number and photos where relevant. We refund via Square to the original payment method.

My shipment is late or damaged

Track it first via the link in your shipping confirmation. If it's more than 2 business days past the estimated delivery date, or arrived damaged, email us with the order number and any photos and we'll open a claim with the carrier.

Age verification and delivery

Beer shipments require an adult signature at delivery — the recipient must be 21 or older and present valid ID. If nobody is home, the carrier will attempt redelivery per their normal process. We ship to California only for alcohol.

Mobile app help

Push notifications aren't arriving

Check your device's Settings app for notifications permission. On iOS: Settings → Notifications → Ghost Town. On Android: Settings → Apps → Ghost Town → Notifications. Inside the app, confirm the topics you want under the Notifications settings. If everything's on and you still aren't getting them, email us with your app version and device model.

I can't sign in

Make sure you're on the latest version of the app from the App Store or Play Store. If the problem persists, email us and we'll help sort out the account.

How do I delete my account or data?

Email support@ghosttownbrewing.com with the subject line "Delete my data" and the email address you used to place orders. We honor deletion requests within 45 days, subject to the record-keeping requirements outlined in our Privacy Policy (order records must be retained for tax and alcohol compliance).

How do I stop push notifications?

Turn them off in the app's Notification settings, or in your device's Settings app under the Ghost Town app. Either way, we deactivate the push token on our end.

Taproom questions

Hours, food-truck schedules, private events, dog policies — for anything taproom-specific, the fastest path is calling the taproom directly or checking the taproom sections on our home page. For West Oakland: (510) 926-6728.

Business info

Ghost Town Industries, LLC
Oakland, California, USA
support@ghosttownbrewing.com